Assessments are short-term projects designed to analyze and diagnose current-state operations (costs, efficiency, issues and errors, cycle-times, controls, etc.). They can be applied to processes, functions, structures, and even information flows. Assessments are a good starting point if the causes of inefficiencies and/or issues are not known or well-understood.
Structural design projects focus on changes to major components of the organization. This includes enterprise structures, sub-unit structures (e.g., divisions, departments, business units, functions), the central core, key roles and governance schema, shared service centers, M&A integrations, and communities (CoP/CoE). These projects can range from modifications of existing structures to new designs.
Process design projects focus on work-level changes at the process and role level. It includes both business process management (BPM) and business process re-engineering (BPR) methodologies. Process projects can range from modifications of a single process to a complete re-design of multiple processes in a department (or other unit).
Information panning projects focus on the creation, movement and uses of information in an organization or subunit. These include an inventory of data types and their related systems, data flows and gaps, and information links to organizational components, tactical needs, and strategic objectives.
Change management is included in all design projects, but also can be applied as a separate service for your change initiatives. The CM framework includes the following phases: 1) business case for change, 2) organizational readiness, 3) change specification, 4) change architecture, and 5) change execution.