Assessments are short-term projects designed to analyze and diagnose current-state operations (costs, efficiency, issues and root cause, cycle-times, controls, etc.). They can be applied to structures, functions, processes, and even information infrastructures (sample data flow diagram). Assessments are a good starting point if the causes of inefficiencies and/or issues are not known or well-understood.
Structural design projects address changes to major components of the organization. This includes enterprise structures, sub-unit structures (e.g., divisions, departments, business units, functions), the central core, key roles and governance schema, shared service centers, and communities (CoP/CoE). These projects can range from modifications of existing structures to new designs. The overall objective of structural design projects is to better align the company’s structural elements with its strategic goals. Structural design projects follow a human-centered design methodology incorporated into a change management framework.
Process design projects focus on work-level changes at the work and role levels. They include both business process management (BPM) and business process re-engineering (BPR) disciplines. Process projects can range from modifications of a single process to a complete re-design of multiple processes in a department (or other unit). Process design projects follow a human-centered design methodology incorporated into a change management framework.
Change management is included in all design projects, but also can be applied as a separate service for your change initiatives. The CM framework is a complete methodology for effectively managing small and large-scale organizational changes. It includes the following phases: 1) business case for change, 2) organizational readiness, 3) change specification, 4) change architecture, and 5) change execution.