The methodology followed for structural and process design projects adheres to the human-centered design (HCD) philosophy. It's important to note that this pertains only to the activities that lead to solution selection. Once complete, the resulting solution is incorporated into the CM framework. This provides several significant benefits to client organizations. First, it allows for current-state conditions to be agreed upon without distraction from preconceived solutions. Gaining agreement on the current-state significantly reduces challenges in the solution-building and selection phases. Second, and similarly, it allows for HCD iterations to take place without distraction from implementation details. Basically, it provides space to focus on building the best solution. Third, when ready, it provides a robust change management framework to successfully implement and support the selected solution. The design phases are listed below:
Phase 1: Current-State Discovery
Review and assessment of the exiting structure or structural components (e.g., processes, systems, programs). This phase emphasizes collection and analysis of relevant data, such as employee comments and feedback, perceived stakeholder issues, key performance measures (e.g., FTE and utilization rates, costs, cycle times), and information availability or gaps.
Phase 2: Design Objectives
Development of the purpose statement or rationale for the pending change. This phase articulates the primary design objectives (i.e., the issues to be solved and/or improvements desired). These objectives are vetted by all relevant stakeholders and socialized with all impacted employees.
Phase 3: Option Modeling & Evaluation
This is a prototyping phase, emphasizing the development of structural and/or process options or models. Each option includes an analysis of its potential impact on the organization. While models commonly are based on various measures of efficiency (e.g., time, cost, quality), note that the specific design parameters are established in phase 2. This phase is highly iterative employing multiple feedback sessions with stakeholders and impacted employees.
Phase 4: Solution Selection
Identification of the option selected by the stakeholder team. This typically is a facilitated group activity.
Phase 5: CM Integration
Specification of all change requirements for inclusion in the CM framework.
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